Magento Support & Hosting

Because we take support seriously we have a team of 5 Magento experts wired to problem solve 24/7

Magento Support

In the mission critical environment of ecommerce, having 24/7 support from a dedicated and experienced team is a must. We have created three Magento support and maintenance packages to give you the peace of mind of having a Magento certified team on hand and ready to help.

Keeping your Magento site running smoothly with our pro-active technical management approach, on top of critical incident support we offer problem solving, training, design and development all within your allocated monthly hours.

24/7 Support

Ensuring peace of mind with easy access to our Magento certified team members and 24 hour critical incident telephone support should there be an emergency on your site.

You choose how you use us

Our packages are flexible and made to fit your evolving needs. Use monthly hours on support, training, design, development or upgrades to your Magento version.

We give you the tools

Track and raise problems with screenshots of issues encountered through our online support system. New Relic application performance monitoring is now included in all our plans.

Month by month contracts

We don’t tie you in and you can cancel, top up or change plans at any point. Unused hours are rolled over for 3 months, we realise that we are only as good as our last issue solved.
Mage Support

Magento support packages, tailored to fit your needs

One

MageOne

6 Hours/Month

For Magento CE

Designed to provide you with a comprehensive service that covers most scenarios
Communication Channels

More Info

  • Critical issue phone support 24x7x365
  • Telephone support within office hours
  • Ticket system
What's Included

More Info

Use your 6 monthly hours on

  • Design
  • Development & customisation
  • Magento product support
  • Troubleshooting
  • Magento administrator support
  • Pro-active account management

Unused hours are rolled over for 12 months

also includes

  • Development environment
Server Health

More Info

  • Resource monitoring
  • Resource alerts
  • New Relic advanced monitoring
Site Health

More Info

  • Site health monitoring
  • Site health alerts
  • New Relic advanced monitoring
Two

MageTwo

12 Hours/Month

For Magento CE & EE

Designed to provide you with a full level of service including 24/7 out of hours support and advanced monitoring
Communication Channels

More Info

  • Critical issue phone support 24x7x365
  • Telephone support within office hours
  • Ticket system
What's Included

More Info

Use your 12 monthly hours on

  • Design
  • Development & customisation
  • Magento product support
  • Troubleshooting
  • Magento administrator support
  • Pro-active account management
  • Remote training

Unused hours are rolled over for 12 months

also includes

  • Development environment
Server Health

More Info

  • Resource monitoring
  • Resource alerts
  • New Relic advanced monitoring
Site Health

More Info

  • Site health monitoring
  • Site health alerts
  • New Relic advanced monitoring
Three

MageThree

20 Hours/Month

For Magento CE & EE

Designed to provide a complete level of service, 24/7 support, advanced monitoring and pro-active account management
Communication Channels

More Info

  • Critical issue phone support 24x7x365
  • Telephone support within office hours
  • Ticket system
What's Included

More Info

Use your 20 monthly hours on

  • Design
  • Development & customisation
  • Magento product support
  • Troubleshooting
  • Magento administrator support
  • Pro-active account management
  • Remote training

Unused hours are rolled over for 12 months

also includes

  • Development environment
Server Health

More Info

  • Resource monitoring
  • Resource alerts
  • New Relic advanced monitoring
Site Health

More Info

  • Site health monitoring
  • Site health alerts
  • New Relic advanced monitoring

Rock solid hosting for optimum performance

Magento Hosting

We have built our solution from the ground up to maximise the speed of Magento. In the mission critical world of ecommerce it’s crucial to have the correct solution and expertise behind your hosting environment, this is especially relevant with Magento.

Our expertise has grown out of the development and hosting of hundreds of magento sites, this knowledge allowed us to develop a platform that makes your Magento site faster. We have created a selection of Magento optimised hosting packages covering sites of all sizes, our MageOptimised solution provides a scalable on demand managed hosting solution with full hardware redundancy with incredible magento performance. All our hosting includes transfer of your site, optimisation of the stack, server monitoring, 30 min incremental off site backups and on-going management.

The hardware behind our private cloud provides dedicated redundant firewalls, load balancers and hypervisors, giving a solid and reliable foundation to your dedicated virtual server. Resources are billed on a per hour basis, which allows for efficient scaling for higher traffic periods.

Your server is optimised especially to get the most out of Magento, the optimised software stack consists of Nginx, Memcache, Varnish, Percona, Redis, PHP-FPM. Our experts will tune the environment specifically to your site and our included ongoing management is there to make sure it continues to perform.

Find out more about our mageoptimised Magento Hosting service.

Mage Support

You don't have to own a Fisheye site to benefit from our fanatical and dedicated Magento support team,
so if you're struggling to get the help you need, maybe it's time for a change

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